Return Policy

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GENERAL:

If you need to return an order please initiate the process by reaching out to our support here.​ DO NOT return any items until you have confirmation from our support team.

RETURN TIMELINE:

Any claims for misprinted/damaged/defective items must be submitted within 4 weeks after the product has been received. For packages lost in transit, all claims must be submitted no later than 4 weeks after the estimated delivery date. Claims deemed an error on our part are covered at our expense.

WRONG ADDRESS:

If you provide an address that is considered insufficient by the courier, the shipment will be returned to our facility. You will be liable for reshipment costs once we have confirmed an updated address with you (if and as applicable).

Unclaimed - Shipments that go unclaimed are returned to our facility and you will be liable for the cost of a reshipment to yourself (if and as applicable). Unclaimed returns get donated to charity after 4 weeks.

SEALED OR PERSONALIZED GOODS:

Printful does not accept returns of sealed goods, such as but not limited to face masks, which are not suitable for return due to health or hygiene reasons. You hereby agree that any returned orders with face masks won’t be available for reshipping and will be disposed of.

​Notification for EU consumers: According to Article 16(c) and (e) of the Directive 2011/83/EU of the European Parliament and of the Council of 25 October 2011 on consumer rights, the right of withdrawal may not be provided for:

1. the supply of goods that are made to the consumer's specifications or are clearly personalized;
2. sealed goods which were unsealed after delivery and thus aren't suitable for return due to health protection or hygiene reasons, therefore Printful reserves rights to refuse returns at its sole discretion.

TERMS:

This Policy shall be governed and interpreted in accordance with the English language, regardless of any translations made for any purpose whatsoever.

PLEASE NOTE: DIGITAL ITEMS ARE NON-REFUNDABLE 

PHYSICAL PRODUCTS ARE RETURNED TO MANUFACTURER

 

Return
Address:

BRIM DESIGN
1201 Ed Brown Rd, Charlotte,

North Carolina, 28273